Gabriele Wahrheit Consulting

Pragmatic.
Innovative.
Independent.

Gabriele Wahrheit’s professional and consulting career comprises more than 25 years in leadership roles, and as both internal and external consultant in all areas of process and quality management.

Her consultancy services span multiple industry sectors as well as multiple business functions. Among her customers are leading companies from services, trading, production and pharmaceutical industries, e.g.1&1 Internet AG, Debitel AG, Deutsche Telekom AG, T-Mobile Deutschland GmbH, Kabel Deutschland Vertrieb und Service GmbH, Mesago Messe Frankfurt GmbH, Badenova AG & Co. KG, GEVA GmbH & Co. KG, Hornbach Baumarkt AG, Eheim GmbH & Co. KG, Boehringer Ingelheim Pharma GmbH & Co. KG, Reichhardt GmbH Steuerungstechnik, with consultancy services provided for different functions such as customer services, IT, finance and accounting, accounts receivable management, sales, product management and human resources.

She stands out by applying strong pragmatism to methods and standards tailored to your individual business situation, and involves employees and managers across hierarchies for a successful and agile management of processes, quality and IT.

She offers consulting services in:

Process management

complete set-up of an enterprise process model including process capture
process analyses, process optimization and re-engineering
set-up of process performance indicator systems
pragmatic use of methods and standards for continuous process improvements
organization development
process and control system development to achieve SOX compliance

Quality management

guidance and support for certification according to DIN EN ISO 9001:2015
set-up of pragmatic quality management procedures
set-up, structuring and development of management systems complying with standards
projecting and supporting certification procedures
internal audits
company-specific adaptation of quality management methods (e.g. FMEA)

IT management

certification of rating and billing processes (telecommunications)
set up of IT process management, e.g. according to ITIL or SPICE
conducting internal SPICE assessments and supporting the measures to achieve a defined SPICE level
quality planning and definition of appropriate quality assurance mechanisms

As an MBA graduate, Gabriele Wahrheit completed training in a number of areas of process and quality management, among them:

as auditor (DIN EN ISO 9001 and EOQ)
as EFQM assessor (amongst others as part of the Ludwig Erhard Award Ceremony)
as quality manager DGQ
as SPICE ISO/IEC 15504 assessor
in ITIL (Foundation Certificate in IT Service Management)