Establishing a Shared IT Service for European subsidiaries (telecommunications)

Projecting and establishing a Shared IT Service for data protection and IT security for more than ten European subsidiaries


The challenge

  • increasing requirements for protection of customer data according to EU standards towards the European subsidiaries
  • increasing threat level through malware and hacker attacks on internet portals
  • insufficient IT security expertise in subsidiaries
  • implementing necessary IT security measures in all subsidiaries without additional IT spend

The approach

  • projecting and implementing a shared service for data protection and IT security involving all European subsidiaries
  • consolidation of IT security requirements and resource needs in terms of headcount and skills
  • thorough assessment of potential locations for the shared service and selection via an internal application process
  • design and implementation of the respective steering and charging model
  • intensive change communication

The result

  • shared service implemented within 6 months
  • positive feedback from subsidiaries
  • shared service used both for operational tasks and know-how transfer