Establishing a Shared IT Service for European subsidiaries (telecommunications)
Projecting and establishing a Shared IT Service for data protection and IT security for more than ten European subsidiaries
01
The challenge
- increasing requirements for protection of customer data according to EU standards towards the European subsidiaries
- increasing threat level through malware and hacker attacks on internet portals
- insufficient IT security expertise in subsidiaries
- implementing necessary IT security measures in all subsidiaries without additional IT spend
02
The approach
- projecting and implementing a shared service for data protection and IT security involving all European subsidiaries
- consolidation of IT security requirements and resource needs in terms of headcount and skills
- thorough assessment of potential locations for the shared service and selection via an internal application process
- design and implementation of the respective steering and charging model
- intensive change communication
03
The result
- shared service implemented within 6 months
- positive feedback from subsidiaries
- shared service used both for operational tasks and know-how transfer